Dear valued customer,

We appreciate you choosing Thomas Burridge Fitted Furniture Ltd. to meet your bespoke fitted furniture needs. In order to ensure that we provide you with the best possible service, please familiarise yourself with the following terms and conditions that govern our services:

Terms and Conditions for Thomas Burridge Fitted Furniture Ltd. By accepting a quotation from us or placing an order with us, you agree to be bound by these Terms.

Definitions

1. In these Terms, the following capitalised words have the meanings assigned to them:
2. “We”: Thomas Burridge Fitted Furniture Ltd.
3. “You”: The individual who is purchasing Goods from our Website.
4. “Us”: Thomas Burridge Fitted Furniture Ltd.
5. “Bespoke Items” and “Made to Measure Items”: Goods that are custom-made, made-to-measure, or otherwise personalized to your specifications.
6. “Contract”: The agreement for the purchase and sale of the Goods
7. “Goods”: Any products offered for sale by Thomas Burridge Fitted Furniture Ltd that are custom-made or made to measure.
8. “Event(s) Outside Our Control”: Any act or event beyond our reasonable control, which may prevent the production, delivery, and installation of Goods. These acts and events may include, but are not limited to, third-party industrial action (including strikes, lock-outs, or other industrial action), civil action (including civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war, natural disasters, failure of public or private telecommunications networks), and the inability to use public or private transportation.
9. “Order”: A formal request for Goods that indicates the intention to proceed with the purchase.
10. “Terms”: The Terms and Conditions of sale of Thomas Burridge Fitted Furniture Ltd.
11. “Site”: The location where the furniture is to be installed, as specified when placing an order.
12. “Fitter”: The person or team appointed by Thomas Burridge Fitted Furniture Ltd to fit the goods at the Site.

Products and Services

1. We provide bespoke furniture design and installation services, including kitchens, bedroom furniture, office furniture, and lounge furniture.
2. We will provide you with a quotation for the design and installation of your bespoke furniture.
3. We will use our reasonable endeavours to meet any estimated installation or completion dates, but we will not be liable for any delays or failure to meet such dates.
4. In the event of circumstances beyond our control that cause delay or failure to complete the works, we cannot be held responsible. However, we will make every effort to complete the works as soon as possible under the circumstances.

 Quotations

1. We offer free, no obligation quotations to all our customers. This means that we will come to your home and provide a detailed quotation for the work you require, without any obligation on your part to accept our services.
2. Our in-home consultation service allows us to provide you with a more accurate and personalized quotation. We will visit your home, discuss your requirements, and take measurements to ensure that we provide a bespoke solution that meets your needs.
3. We use the latest 3D technology to provide you with a detailed illustration of the proposed design. This allows you to visualize the final product before it is created, ensuring that you are completely happy with the design before we start work.
4. Our detailed quotations provide you with a breakdown of all costs associated with the work, including materials, labour, and any additional services. This ensures that there are no hidden costs and that you have a clear understanding of the work that will be carried out.
5. As a bespoke fitted furniture company, we pride ourselves on providing tailor-made solutions that meet our customers’ unique requirements. Our team of skilled craftsmen will create a solution that is both functional and aesthetically pleasing, ensuring that it meets your exact specifications.

Orders and Payment

1. Orders can be placed by email, phone, or in person.
2. All orders require a non-refundable deposit payment of 70% of the total amount, to secure your order. The deposit payment is necessary to cover the costs of manufacturing and materials, and once paid, we cannot make any alterations to the design.
3. Payment for the goods and services can be made through BACS transfer. The payment details will be provided in the invoice sent to you.
4. Once the installation is finished and the final balance invoice is received, the outstanding amount must be paid immediately or as soon as possible.
5. Failure to make the final payment may result in legal action being taken to recover the amount owed.
6. If final payment is not made on the completion, we reserve the right to charge interest at a rate of 5% per month or part thereof on the final balance.

Design and Specifications

1. All specifications and details are outlined in the design document, which must be reviewed and agreed upon before placing an order.
2. All drawings and measurements provided are for design purposes only and may be subject to slight modifications on-site during installation.
3. Any alterations to the original drawings that may affect the order value will be communicated to the customer before becoming responsible for them. If any new drawings are agreed, they will replace any previously agreed upon drawings.
4. We offer a wide range of materials to suit your needs and preferences, including painted timber, vinyl wrapped MDF, MFC, solid wood, and veneered MDF. This diverse selection allows for a customizable and personalized approach to your furniture design and varying levels of budget.
5. The materials we use may have slight variations in colour under certain lighting conditions.
6. The CAD images of the goods displayed on our design documentation are solely for illustrative purposes, and we cannot guarantee that the colours displayed on your computer accurately reflect the colours of the goods. The order confirmation email will describe the description, quantity, quality, and specifications of the goods.

Installation

1. Once the deposit has been secured, we will arrange a mutually agreed date and time for the installation of your bespoke furniture.
2. Our installation team will take every care to install your furniture to the highest standard. However, we cannot be held responsible for any damage caused to your property during the delivery or installation process.
3. We prioritise attention to detail during the installation of our bespoke furniture. We understand that most homes have walls, floors, and ceilings that are not perfectly level. As a result, our installation process may involve cutting materials to fit the room, including cutting around skirting boards, coving, architraves, picture rails, dado rails, and other architectural features. This cutting process is crucial in ensuring that the panels fit as close to your walls and architectural features as much as possible.
4. During the installation process, we use state-of-the-art equipment with a dust extractor to absorb most dust generated. Additionally, we take every precaution to protect your home’s surfaces, using dust sheets and rubber mats to safeguard your floors and furniture.
5. The customer recognises that there may be some disturbance in the use of the room during the installation of the goods, and while the company cannot be held responsible for this, they will take reasonable measures to reduce such disruption.
6. Our skilled installation team will work diligently to ensure that your furniture is installed to the highest possible standards.
7. The company is responsible for ensuring that the premises are clean and tidy upon completion of their work.

Delivery

1. We will deliver the goods to the address you provide when you place your order. Please note that there will be an additional charge for failed delivery.
2. The material delivery is included in the quoted price.
3. The material delivery date will be confirmed with the customer in writing. We will provide an estimated time of arrival for the delivery, with a one-hour warning on the day of delivery.
4. The Customer shall make reasonable efforts to ensure that delivery and/or installation can occur on the specified date.
5. Our team will carefully transport the materials into your home, and into the room where the installation is taking place, taking every precaution to protect your floors and furniture during the process.
6. When the goods are delivered to the customer, the risk of loss or damage is transferred to the customer because the goods will be in their possession and control. However, ownership of the goods will only be transferred to the customer upon full payment of the order value. Until then, the customer must maintain the goods in good condition and properly protected.
7. The customer is not entitled to any warranties or guarantees made in respect of the goods until payment of the order value has been made.
8. We will commence the installation of your customized furniture on the agreed-upon date. However, if an event out of our control occurs, we will inform you promptly.
9. The installation process will take approximately the estimated number of days agreed upon with the customer. However, this timeframe may be subject to change due to unforeseen circumstances.

Access to the Room

1. Please ensure that our installation team has clear access to the room where the furniture will be installed.
2. If there are any parking or access restrictions, please inform us before the installation date.
3. The customer agrees to provide the fitter with access to a standard 13A 240V mains electricity supply at no additional cost. The customer is responsible for ensuring that the mains electricity supply is installed to the usual standards in force at the time and that it is safe and suitable for use by the fitter. The customer must notify us in advance if there are any issues or concerns with the mains electricity supply that may affect the installation of the bespoke fitted furniture.
4. The customer agrees not to make any material alterations to the rooms where the bespoke fitted furniture is to be installed, without notifying us beforehand. In particular, the customer must disclose any fixed items that have been installed, relocated, or removed prior to entering the contract with us. If the customer fails to disclose any such alterations, we reserve the right to modify the installation plan or quote accordingly.

Clearing and Preparing the Room

1. Before our installation team arrives, please ensure that the room is cleared of all furniture and belongings.
2. Any obstacles, such as rugs or floor lamps, should be removed from the installation area.
3. If any electrical appliances, such as TVs or computers, need to be moved for the installation, please ensure that they are disconnected and moved to a safe location.
4. To avoid any incidental damage that may occur during installation, the customer is advised not to decorate any rooms, except for the space where the furniture is to be installed, prior to the installation date. The customer acknowledges that we will take all reasonable care during installation but cannot be held responsible for any damage caused to decorations or furnishings that were present at the time of installation. If the customer is planning to wallpaper the room, it is also advisory to wallpaper after the installation is complete.
5. We may recommend and organize third-party tradesmen to help prepare the room where the furniture is being installed. Third-party tradespersons may include electricians, plumbers, painter/decorators, etc., but we will not be held responsible for the work, timekeeping and quotations supplied by the tradespersons.
6. The company assumes that the customer’s premises are structurally sound and free from issues like damp, dry rot, infestation, or collapse, and that the necessary services are easily accessible for the installation of the goods. If the customer knows or suspects otherwise, they must inform the company before signing the contract. Failure to do so may result in termination of the Agreement, and the customer may be responsible for reasonable costs if the installation is not feasible due to circumstances within the customer’s knowledge.
7. If asbestos insulation board or asbestos coating is discovered during the installation process, which is not a result of the company’s negligence or neglect, the company will not be responsible for any resulting installation delays. In such a scenario, the installation works will be halted until the asbestos is safely removed, and the required certification of safe removal has been obtained. Any expenses associated with the removal of asbestos will be the responsibility of the customer. If the customer requests it, the company may seek quotes for such work on their behalf. If the installation is unable to proceed due to the presence of asbestos, the customer will be liable to pay the full amount owed.
8. The customer is responsible for informing us of any electrical outlets or switches that are not visible during the design appointment, including those hidden behind furniture, fixtures, or walls that we are unable to access at the time of the design appointment. If the customer wishes to change the positions of the electrical outlets or switches or install new electrical outlets or switches in conjunction with the installation of our furniture, we can help organise an electrician to quote for this service. However, we request that the customer informs us of this requirement in advance to ensure that the work can be completed in a timely manner. In the event that the customer fails to inform us of any concealed electrical outlets or switches during installation, the customer will be held responsible for any associated costs.

Pets and Children

1. For the safety of our installation team and your pets and children, please ensure that they are kept in a safe and secure location away from the installation area during the delivery and installation process.

Other Considerations

1. If there are any other specific requirements or considerations that need to be taken into account for the installation, please inform us beforehand.
2. Unless stated otherwise, the price of our furniture products does not include backs and sides.
3. Backs and sides inside our furniture are considered optional extras and will be priced separately. If you require backs and sides to be included in your order, please inform us before placing the order so that we can provide you with a quote.

Cancellation and Refunds

1. If you wish to cancel your order, you must do so in writing an email to us.
2. If you wish to cancel your order after the deposit payment has been made and before your installation has started, we regret that we cannot refund the deposit payment due to the costs incurred for manufacturing and materials.
3. If you cancel your order after installation has commenced, you will be liable for the full cost of the installation.
4. We do not offer refunds for bespoke, made-to-measure, and custom-fit products unless they are faulty or not fit for their intended purpose.

Delays or incomplete work

1. We will make every reasonable effort to complete the work within the agreed upon timeline, but delays may occur due to unforeseen circumstances or events beyond our control.
2. If the work is delayed due to circumstances within our control, we will make every effort to complete the work as soon as possible.
3. If the work is delayed due to circumstances beyond our control such as illness, bereavement, and other personal circumstances, we will notify the customer as soon as possible and work with them to find a solution.
4. In the event of incomplete work, we will make every reasonable effort to complete the work to the customer’s satisfaction.
5. The customer agrees to cooperate with us to ensure the timely and successful completion of the work, including providing access to the premises and any necessary information or approvals.
6. In case the customer needs to reschedule the installation date, we request that they inform us at the earliest opportunity. We will do our best to accommodate the request, provided that the revised date is available, and we are notified at least 25 working days before the originally scheduled installation date.
7. If the customer wishes to postpone their fitting date within 25 working days of the scheduled date, we reserve the right to charge an administration and storage fee of £250. The customer acknowledges that such cancellations or postponements may incur costs for company and agrees to pay the fee to cover these costs.

Warranty

1. Thomas Burridge Fitted Furniture Ltd provides a 10-year manufacturer’s warranty for all bespoke fitted furniture products, which takes effect 5 working days after the installation is completed, provided that full payment has been received under the contract. Customers have 5 working days after installation to inspect the furniture and report any concerns. Any issues reported after this period will be assessed once full payment has been made.
2. To be eligible for the warranty, the furniture must be installed in the UK by Thomas Burridge Fitted Furniture Ltd, used for normal domestic purposes, and maintained according to our guidelines.
3. The warranty is non-transferable, and unauthorized alterations or repairs void the warranty. Any repairs must be carried out by us or our appointed agent.
4. The warranty does not cover damage caused by wear and tear, natural colour fading due to sunlight and UV lighting, movement of furniture, small item replacements, electrical and light fittings, accidental damage caused by non-deliberate actions, damage to flooring or redecoration, or any consumables required to replace faulty parts.
5. Any fitting issues reported outside of 30 days from the original installation date are not covered under the warranty.
6. The company also offers aftercare services and price is on advisement, per room/visit, including door and drawer adjustments, replacement of caulking, small items, and accidental damage repair. This service does not include the cost of replacement parts such as doors and panels and associated labour.
7. Please note that there may be slight colour variation in any replaced items due to natural colour fading on existing furniture, which is beyond our control.
8. While we strive to ensure stability and security when fitting furniture onto carpet or laminate flooring, we cannot guarantee that it won’t settle, drop or shift over time. This could result in issues such as cracking in the caulk or gaps between the top face and the ceiling, or doors and drawers becoming misaligned. During the site visit, we can provide guidance on whether this could be a concern. We may suggest rolling back the carpet or removing the laminate in the furniture’s intended location. However, the customer is responsible for arranging a qualified carpet or floor fitter to refit the carpet or laminate flooring after installation is completed.
9. We reserve the right to inspect any product claimed to be defective before making any warranty determination.
10. The warranty is non-transferable and is only applicable to the original purchaser of the product.
11. To make a warranty claim, the customer must provide proof of purchase and a detailed description of the alleged defect.
12. We are not responsible for any damages or defects caused by misuse, abuse, improper maintenance, or neglect of the product.

General Maintenance

1. When it comes to maintaining the cleanliness and upkeep of furniture, selecting the right cleaning products is crucial. Furniture can be made from a wide variety of materials, including wood, veneer, vinyl, MFC, glass, mirror, metal, fabric, and plastic etc. Each material requires a specific cleaning approach, and using the wrong cleaning product can result in damage, discoloration, or deterioration of the furniture. Therefore, it is the responsibility of the customer to ensure that the cleaning products they use are suitable for the materials used in their furniture.
2. Customers should carefully read the labels on cleaning products and check for any warnings or instructions regarding compatibility with specific furniture materials. Additionally, customers can consult the manufacturer’s instructions or seek advice from a professional furniture cleaner to ensure they are using the correct cleaning products for their furniture.
3. By taking this responsibility seriously, customers can prolong the lifespan of their furniture and maintain its appearance and functionality. Failure to use appropriate cleaning products can result in costly repairs or even the need to replace furniture prematurely, so it is crucial to make informed decisions about cleaning products to protect furniture investments.

Liability

1. Our liability is limited to the repair or replacement of any defective product or part, and we will not be liable for any consequential loss or damage arising from the use or installation of our products.
2. We will not be liable for any direct or indirect damages, including but not limited to, lost profits, business interruption, or other incidental or consequential damages arising out of or in connection with the use or installation of our products.

Intellectual Property

1. All designs, drawings, and specifications remain our intellectual property and must not be reproduced or used without our prior written consent.

 Governing Law and Jurisdiction

1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
2. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By placing an order with us, and transferring the deposit, you agree to be bound by these terms and conditions.

These terms and conditions are subject to change without notice. If you have any questions or concerns, please do not hesitate to contact us.

Failure to comply with these guidelines may result in a delay in the installation or additional charges. By agreeing to these terms and conditions, you acknowledge that you have read and understood the guidelines for preparing the room before installation.

We hope that these terms and conditions are acceptable to you. If you have any questions or concerns, it is recommended to contact the company for clarification.

Thomas Burridge Fitted Furniture Ltd

Ltd company registered in England & Wales under company registration number: 13545609. Registered office address: Kemp House, 160 City Road, London, EC1V 2NX, England. VAT registration number: 406 1847 08

Version 1.1